Baggage Fees, Entitlements and the Perils of Unbundling

Earlier today I was speaking with a florist that was looking at changing the way they charged for some ancillary things (delivery, etc.) and it brought to mind the dangers of unbundling things perceived as entitlements.
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Baggage Fees, Entitlements and the Perils of Unbundling

  • Jun 20, 2017
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Earlier today I was speaking with a florist who was looking at making some major changes to the way they priced delivery, introducing an additional fee for timed/premium deliveries, etc. It brought to mind how much everyone hates airline baggage fees and led to a good conversation about the perils of entitlements and ways to minimize or, better yet, avoid them entirely.

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