Baggage Fees, Entitlements and the Perils of Unbundling

Earlier today I was speaking with a florist that was looking at changing the way they charged for some ancillary things (delivery, etc.) and it brought to mind the dangers of unbundling things perceived as entitlements.

Baggage Fees, Entitlements and the Perils of Unbundling

Earlier today I was speaking with a florist who was looking at making some major changes to the way they priced delivery, introducing an additional fee for timed/premium deliveries, etc. It brought to mind how much everyone hates airline baggage fees and led to a good conversation about the perils of entitlements and ways to minimize or, better yet, avoid them entirely.

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